Cancellation Policy

This Cancellation Policy explains how you can cancel a TrackMinder account or paid subscription. It forms part of the TrackMinder Terms of Service.

TrackMinder is operated by [Your legal entity name] , registration number [Registration number, if applicable] , with business address at [Physical business address] .

You can contact us at support@mytrackminder.com . Phone: [Business phone number] .

You may stop using a free TrackMinder account at any time. You can also request account deletion by contacting support@mytrackminder.com . We may retain certain records where required for security, legal, tax, audit or dispute-resolution purposes.

You may cancel a paid subscription at any time through your billing page, account settings, or by contacting support. When a paid subscription is cancelled:

• we will stop future renewal charges after the cancellation is processed;
• your paid features may remain available until the end of the current paid billing period, unless your account is terminated for breach, fraud, chargeback risk or legal reasons;
• cancellation does not automatically create a refund for the current or past billing periods; and
• your account may move to a free plan or limited-access state at the end of the paid period.

To avoid being charged for the next billing period, cancel before your next renewal date. If you cancel after a renewal has already been processed, you may request a refund under the Refund Policy, but approval is not automatic unless required by law.

If you are unhappy with the service and want to cancel and request a refund, use the “Cancel and request refund” flow where available, or contact support@mytrackminder.com with:

• your account email address;
• the payment date and amount;
• the transaction reference if available;
• the reason for the refund request; and
• any screenshots or supporting information.

Refund requests are reviewed under the Refund Policy and may require admin approval before a Paystack refund is initiated.

Users in some countries may have statutory cancellation, cooling-off or withdrawal rights for online services or digital subscriptions. TrackMinder will honour any cancellation right that applies to you and cannot legally be excluded.

If you are located in the European Economic Area, the United Kingdom or another region with a distance-contract cooling-off rule, you may have a limited period after purchase to cancel. For digital services that start immediately after purchase, your rights may depend on whether you requested or agreed to immediate access, whether the service has already been used, and the rules that apply in your country.

If you believe a statutory cooling-off or withdrawal right applies to your subscription, contact support@mytrackminder.com as soon as possible and include your account email, transaction reference, purchase date, country and the reason for your request.

After cancellation, your reminder data may remain in your account unless you delete it or request account deletion. We may retain billing, tax, security, audit and dispute records as required or allowed by law.

Cancelling a paid subscription stops future subscription billing, but it does not automatically delete your account or all stored information. You may request account deletion separately, subject to records we are required or allowed to retain for billing, security, tax, audit, fraud-prevention, legal or dispute-resolution purposes.

If privacy law in your country gives you a right to request deletion or erasure, we will process that request according to the Privacy Policy and applicable law.

If a subscription renewal payment fails, we may retry the payment, notify you, suspend paid features, move the account to a free or limited plan, or cancel the subscription. You remain responsible for any valid amounts already due.

TrackMinder is operated by [Your legal entity name] , registration number [Registration number, if applicable] , with business address at [Physical business address] .

You can contact us at support@mytrackminder.com . Phone: [Business phone number] .